Covid-19

SAFE OPERATION

• We have appointed a coordinator and communications officer for COVID-19 issues.
• We have started a stable cooperation with a specialized doctor.
• Our staff has been properly trained in accordance with the new health protocols.
• We have placed a hand sanitizers in all common areas.
• Special floor marking informs about the observance of distances where and as required.
• We have increased the frequency of cleaning and disinfection of all our spaces with emphasis on the points that come in frequent contact with both our customers and our staff.

HEALTHY STAY

• Before each arrival, all rooms are thoroughly cleaned, emphasizing the high risk points, while maximum disinfection is achieved with the use of a steam cleaner.
• All keys are disinfected before our guests receive them.
• We make sure that the check-in process is fast and intact.
• We have removed all the decorative items from the rooms.
• For the most effective disinfection of the rooms, the departure and arrival times have been modified, Check-out: 11.00 a.m. & Check-in: 15.00 p.m.
• For hygiene and safety reasons, your room will not be cleaned on a daily basis. In case you want more frequent cleaning, please inform the reception staff. In any case, the cleaning will always be carried out during your absence hours in order to achieve the minimum physical contact with our staff.
• The maintenance staff will enter your room only upon your request and always during your absence in order to achieve the minimum physical contact with our staff.

SAFE DINING

• In our restaurants and bars, all staff members have been properly trained in security procedures concerning the prevention of transmission of Covid-19. They constantly use all the necessary personal protective equipment (PPE).
• In the internal areas as well as in the outdoor area of our restaurant and bar, the table seats have been placed at special distance according to the provided safety distances.
• For the cleaning and preparation of all food, we follow the strict instructions that are set by the HACCP quality assurance system.
• Before entering and after leaving our restaurant and bar, it is required to clean your hands with hand sanitizer.
• The service and serving in our buffet breakfast is done exclusively by our staff while a special protective guard (sneeze guard) ensures you don’t come in direct contact with food and utensils.
• All surfaces as well as restaurant and bar equipment are disinfected throughout the day.

SWIMMING POOLS – BEACH

• All umbrellas and sunbeds have been placed according to the minimum provided safety distance.
• The maximum number of people per umbrella is 2 people (families with children are excluded). Its use is recommended only for people that live in the same room.
• It is recommended to use a beach towel on each sunbed
• A certain number of people at the pool has been set according to its size.
• Water quality controls are constantly carried out on the swimming pool.

IN CASE OF EMERGENCY

• In case of a suspected case, we have drawn up a specific management plan and at the same time we will immediately inform the competent public authorities.
• We maintain a client file that will only be used for reasons of public health protection and always in accordance with the rules of the GDPR.

FLEXIBLE ACCOMMODATION

Thank you very much for choosing our hotel for your stay.
For any information about your reservation, contact us either by e-mail at info@plataniasmare.gr, or by phone at 0030 2821060526.
If your reservation has been made through a partner, you must contact them directly for any modification or cancellation.
In this different period, let’s fill our days with moments of relaxation while making sure that we always stay safe.
We will be happy to welcome you again at Platanias Mare!